Terms of Service

The service

Clarvivo provides a web analytics dashboard accessible at app.clarvivo.com and a tracking script you install on your own sites. The service is provided on a subscription basis with tiers documented at clarvivo.com/#pricing, plus a free tier.

We aim for 99.9% uptime but do not guarantee it. If we have extended downtime, we will post updates at a status page and credit affected paid accounts on a pro-rata basis.

Your account

You are responsible for keeping your account credentials secure. If you invite team members, you are responsible for their actions under your account. Notify us immediately if you suspect unauthorised access.

You must be at least 16 years old to use Clarvivo. If you are using the service on behalf of a company, you warrant that you are authorised to bind that company to these terms.

Acceptable use

You may not: (a) reverse-engineer the service, (b) resell Clarvivo as your own product, (c) use the service to track sites you do not own or have permission to instrument, (d) use the service to collect sensitive personal information or financial details, or (e) attempt to disrupt the service's operation.

We may suspend accounts that violate these terms, with notice where practical. Violations that threaten other users' data or service stability may result in immediate suspension.

Billing + refunds

Paid subscriptions are processed via Polar.sh. Charges recur monthly or annually based on the plan you select. You can cancel at any time from Settings → Billing — cancellations take effect at the end of the current billing period.

We offer a 14-day refund on first-time paid subscriptions if you are unhappy with the service for any reason. Refund requests beyond 14 days are reviewed case-by-case.

Your data

You retain all rights to the analytics data your sites generate. We use it only to provide the service to you. If you cancel your account, we delete your data within 90 days unless legally required to retain it.

You can export your data at any time in CSV or JSON format from the Export page in the dashboard.

AI features

Clarvivo's AI features (insights, chat, predictions) send your aggregated analytics data to Groq for inference. These requests do not include personally identifiable information. Groq does not retain your data for training.

AI-generated content may occasionally be inaccurate. Use it as a starting point for analysis, not a substitute for human judgement. We do not guarantee the correctness of AI outputs.

Changes + termination

We may update these terms from time to time. Material changes will be announced at least 30 days in advance by email. Continued use of the service after the effective date constitutes acceptance.

You can terminate your account at any time by deleting it from Settings or by emailing us. We can terminate accounts that violate these terms, or we can shut down the service entirely with 60 days' notice (in which case paid accounts will be refunded pro-rata).

Disclaimers + liability

The service is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, Clarvivo's total liability for any claim related to the service is limited to the amount you paid us in the 12 months preceding the claim.

We are not liable for indirect, incidental, or consequential damages, including lost profits or lost data. Some jurisdictions do not allow these limitations, in which case they apply only to the extent permitted.

Governing law

These terms are governed by the laws of the jurisdiction in which Clarvivo's operating entity is registered. Disputes will be resolved in the courts of that jurisdiction, unless applicable consumer law requires otherwise.